Where your total satisfaction is our only goal.
Description
Welcome to Gizmo Solutions. We have provided consumer electronics, telephone systems, office supplies (including bulk coffee and tea products) for many years. We are dedicated to providing our customers with outstanding service, fantastic prices, fast shipments and exceptional customer service. Thank you for your business!
 
Tax Policy
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
We use a variety of shippers and ship to residential and business addresses as well as APO/FPO Boxes. We also ship to AK and HI. Sorry, but we do not ship to any PO Boxes for any orders.
If you need to return an item, please email customercare@gizmocup.com to get a Return Authorization Number (RA#). Please include your order number, serial number on the product (if applicable), the reason for return, and whether the product has been opened or is still factory sealed. We will then email you the RA# and Returns Address. You will be responsible for all shipping charges for returns. Please note that orders returned without an RA# will not be accepted and will be returned to you. Defective Items - Defective items may be returned within 45 days of delivery. We offer exchanges on defective items for the same product as well. Please contact us to discuss how we can resolve any issues you encounter. Non-Defective Items - All non defective items may be returned for 45 days after delivery date. These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. Returned items that are not in condition to be re-sold may be refused or subject to a higher restock. Damaged Items - In the rare event that an item arrives damaged, please refuse the shipment with the carrier at the time of delivery. All damage needs to be reported to Gizmo Solutions within 24 hours of the delivery date. Please email customercare@gizmocup.com.
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Shop Owner' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back from within one business day after contacting us.

If you do not see the 'Contact Shop Owner' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.


Customer Service 24/7 at customercare@gizmocup.com